Privacy policy

Privacy Policy

Last Updated: July 23, 2026

CHANNOCHARA ("we," "our," "us," or "CHANNOCHARA") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit or make a purchase from https://channochara.in/ ("website").

By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue use of our website.

About CHANNOCHARA

Business Name: CHANNOCHARA Business Type: Partnership Founders: Anupam Sahoo, Sananda Patra Location: Kolkata, West Bengal, India Official Website: https://channochara.in/ Support Email: supportchannochara@gmail.com

Information We Collect

We collect the following categories of information:

a) Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details
  • Communication with our support team (including videos shared for return verification)

b) Information Collected Automatically

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Referring website or source
  • Cookies and similar tracking technologies

c) Payment Information

Payment details (such as card, UPI, or net banking information) are collected and processed directly by our authorized third-party payment gateway. CHANNOCHARA does not store your full payment card details on its own servers.

How We Use Your Information

We use the information we collect to:

  • process and fulfil your orders;
  • communicate order confirmations, shipping updates, and delivery status;
  • respond to customer support requests, including returns and refunds;
  • verify identity and prevent fraudulent transactions;
  • improve our website, products, and customer experience;
  • send promotional communications, where you have opted in;
  • comply with applicable legal and regulatory requirements.

Cookies

Our website uses cookies and similar technologies to:

  • remember your preferences;
  • understand how visitors use our website;
  • improve website performance and functionality;
  • support analytics.

You may disable cookies through your browser settings. Disabling cookies may affect certain features of the website, including checkout functionality.

Sharing of Information

We do not sell or rent your personal information to third parties.

We may share your information with:

  • Payment gateway providers, to process payments securely;
  • Logistics and courier partners, to fulfil and deliver your orders;
  • Analytics providers, to help us understand website usage and improve performance;
  • Government or regulatory authorities, where required under applicable Indian law;
  • Professional advisors, such as legal or financial consultants, where necessary.

These third parties are authorized to use your information only to the extent necessary to perform their services and are expected to handle it in accordance with applicable data protection laws.

Data Storage & Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your data is stored on secure servers, and access is limited to authorized personnel who require it to perform their duties.

Data Retention

We retain your personal information for as long as necessary to:

  • fulfil the purposes described in this Policy;
  • comply with legal, accounting, or reporting obligations;
  • resolve disputes and enforce our agreements.

Order and transaction records may be retained for a longer period as required under applicable Indian tax and consumer protection laws.

Your Rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you have the right to:

  • access the personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal information, subject to our legal and operational retention requirements;
  • withdraw consent for marketing communications at any time;
  • raise a grievance regarding the handling of your personal information.

To exercise any of these rights, please contact us at supportchannochara@gmail.com.

Marketing Communications

If you have opted in to receive promotional emails, WhatsApp messages, or SMS from us, you may unsubscribe or opt out at any time by:

  • clicking the unsubscribe link in our emails, or
  • contacting us directly at supportchannochara@gmail.com.

Please note that you may still receive essential transactional communications (such as order confirmations and shipping updates) even after opting out of marketing communications.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor without appropriate consent, we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy applies only to CHANNOCHARA and does not extend to the practices of any third-party website. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on our website with a revised "Last Updated" date.

Continued use of our website after such updates constitutes your acceptance of the revised Privacy Policy.

Grievance Redressal

In accordance with applicable Indian data protection law, any concerns or grievances regarding the handling of your personal information may be directed to our Grievance Officer:

Name: [To be filled — Grievance Officer name] Designation: Grievance Officer, CHANNOCHARA Email: supportchannochara@gmail.com Response Time: We will acknowledge grievances within 48 hours and endeavor to resolve them within 30 days of receipt.

Governing Law

This Privacy Policy shall be governed and interpreted in accordance with the laws of India. Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in West Bengal, India.

Contact Us

For any questions or concerns regarding this Privacy Policy or how your information is handled, please contact:

CHANNOCHARA Website: https://channochara.in/ Email: supportchannochara@gmail.com Location: Kolkata, West Bengal, India

Thank you for trusting CHANNOCHARA. We are committed to protecting your privacy as you become part of our journey to celebrate heritage through thoughtfully crafted apparel.