Shipping policy

Last Updated: July 23, 2026

At CHANNOCHARA, we are committed to delivering your order safely, efficiently, and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through https://channochara.in/.

By placing an order with CHANNOCHARA, you acknowledge and agree to this Shipping Policy.

About CHANNOCHARA

Business Name: CHANNOCHARA

Business Type: Partnership

Founders: Anupam Sahoo & Sananda Patra

Location: Kolkata, West Bengal, India

Website: https://channochara.in/

Support Email: supportchannochara@gmail.com

Shipping Coverage

At present, CHANNOCHARA delivers only within India.

International shipping is not currently available but may be introduced in the future.

Shipping Charges

We proudly offer FREE Standard Shipping on all prepaid orders across India.

If Cash on Delivery (COD) is introduced in the future, additional handling or COD charges may apply. Any applicable charges will be clearly displayed during checkout.

Order Processing

Orders are generally processed within 1 business day after successful payment confirmation.

During peak sale events, festivals, new collection launches, or other high-volume periods, order processing may take slightly longer.

Orders are processed throughout the week, including weekends, subject to operational requirements.

Order Dispatch

Once your order has been processed, it will be dispatched through one of our trusted logistics partners.

Our primary courier partners include:

  • Ekart
  • Blue Dart

Depending on your delivery location, service availability, and operational requirements, CHANNOCHARA may use other reputed courier partners to ensure timely delivery.

Estimated Delivery Time

Most orders are delivered within 5–7 business days after dispatch.

Delivery timelines are estimates and may vary depending on:

  • Delivery location
  • Remote or difficult-to-access areas
  • Weather conditions
  • Public holidays
  • Courier partner operations
  • Natural disasters
  • Transportation disruptions
  • Other circumstances beyond our reasonable control

Orders shipped to remote locations, including certain regions of North-East India and other serviceable remote PIN codes, may require additional delivery time.

Order Tracking

Once your order has been dispatched, you will receive shipment confirmation along with your tracking details through the contact information provided during checkout.

Tracking updates may be shared via:

  • Email
  • SMS
  • WhatsApp (where applicable)

Customers are encouraged to monitor the shipment using the tracking information provided.

Delivery Responsibility

Customers are responsible for providing:

  • Accurate shipping address
  • Correct PIN code
  • Valid mobile number
  • Active email address

Incorrect or incomplete information may result in delivery delays, failed deliveries, or cancellation of the shipment.

CHANNOCHARA shall not be responsible for delays caused by incorrect customer-provided information.

Failed Delivery Attempts

Courier partners may attempt delivery multiple times depending on their service policy.

If delivery cannot be completed due to reasons such as:

  • Incorrect address
  • Incorrect contact details
  • Customer unavailable
  • Customer refusing delivery
  • Failure to respond to courier communications

the shipment may be returned to CHANNOCHARA.

In such cases:

  • The original order may be cancelled.
  • Any refund, if applicable, will be processed in accordance with our Refund & Return Policy.
  • If the customer requests re-shipment after the package has been returned, additional shipping charges may apply.

Delivery Delays

Although we strive to deliver every order within the estimated timeframe, occasional delays may occur.

CHANNOCHARA is not liable for delays arising from:

  • Courier partner operations
  • Extreme weather
  • Government restrictions
  • Public holidays
  • Natural disasters
  • Strikes
  • Civil disturbances
  • Technical issues
  • Any other event beyond our reasonable control

Such delays do not automatically qualify for cancellation or compensation.

Lost Shipments

If a shipment is confirmed as lost in transit by the courier partner, CHANNOCHARA will investigate the matter and, where appropriate, arrange a replacement or issue a refund at our discretion.

Customers are requested to contact us if tracking information has not been updated for an unusually long period after dispatch.

Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend recording an unboxing video immediately after receiving it.

For any damaged, defective, or incorrect product, please raise a return request within 48 hours of delivery, along with the required verification evidence, as outlined in our Refund & Return Policy.

Cash on Delivery (COD)

Cash on Delivery (COD) is currently not available.

If COD is introduced in the future, its availability may depend on serviceable PIN codes and courier partner support. Additional COD charges may also apply.

Shipping Policy Updates

CHANNOCHARA reserves the right to modify or update this Shipping Policy at any time without prior notice.

The latest version will always be available on our Website.

Contact Us

For any shipping-related questions or delivery assistance, please contact us.

CHANNOCHARA

Website:
https://channochara.in/

Email:
supportchannochara@gmail.com

Location:
Kolkata, West Bengal, India

Thank you for shopping with CHANNOCHARA.

We appreciate your trust and remain committed to delivering every order with care, transparency, and reliability.