Refund policy
Refund & Return Policy
Last Updated: July 23, 2026
At CHANNOCHARA, we are committed to delivering premium-quality products and providing a fair, transparent, and reliable shopping experience. Every order is carefully inspected before dispatch. This Refund & Return Policy explains when returns are accepted, how refunds or replacements are processed, and the responsibilities of both CHANNOCHARA and our customers.
By placing an order on https://channochara.in/, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.
About CHANNOCHARA
Business Name: CHANNOCHARA
Business Type: Partnership
Founders: Anupam Sahoo & Sananda Patra
Location: Kolkata, West Bengal, India
Website: https://channochara.in/
Support Email: supportchannochara@gmail.com
Our Return Policy
To maintain fairness for all customers while protecting the integrity of our products, CHANNOCHARA accepts returns only in specific circumstances.
Returns are not accepted simply because a customer changes their mind after purchase.
Eligible Return Cases
A return request may be approved only if:
- You received the wrong product.
- You received the wrong size due to an error by CHANNOCHARA.
- The product arrived damaged or defective.
- The product was significantly different from what was ordered due to an error on our part.
All return requests are subject to verification by our customer support team.
Non-Eligible Return Cases
Returns will not be accepted for:
- Change of mind after purchase.
- Incorrect size selected by the customer during checkout.
- Minor colour variations caused by screen or display differences.
- Products that have been worn, washed, altered, or damaged after delivery.
- Products returned without original tags, packaging, or accessories (where applicable).
- Return requests submitted after the eligible return period.
- Requests where sufficient verification evidence is not provided.
Return Request Window
Return requests must be submitted within 48 hours after the order is marked as “Delivered” by our courier partner.
Requests received after this period will normally not be accepted.
Return Verification Process
To request a return:
- Submit a return request through our Website or contact us via supportchannochara@gmail.com.
- Provide your active mobile number.
- Record a clear, uninterrupted unboxing video from the moment the sealed package is opened until the product is fully visible.
- Our support team may contact you via WhatsApp to collect the required verification video or you may send it by email.
- Our team will carefully review the evidence before making a decision.
An unboxing video is an essential part of our verification process. If sufficient evidence is unavailable, CHANNOCHARA reserves the right to decline the return request.
Return Approval
Approval of a return request is solely at the discretion of CHANNOCHARA after reviewing the submitted evidence.
Customers should not send any product back unless they receive confirmation and return instructions from our support team.
Products returned without prior approval may not be accepted.
Exchange Policy
At present, CHANNOCHARA does not offer product exchanges.
Customers are encouraged to carefully review the product description and size chart before placing an order.
Exchange services may be introduced in the future at our discretion.
Refund & Replacement
If a return request is verified and approved, CHANNOCHARA will determine the most appropriate resolution based on the nature of the issue and product availability.
The resolution may include:
- A full refund to the original payment method, or
- A replacement of the same product or an equivalent product, subject to availability.
The final decision regarding refund or replacement rests solely with CHANNOCHARA.
Refund Timeline
Once a refund has been approved:
- Refunds are generally initiated within 7–10 business days.
- Refunds are issued to the original payment method used during purchase.
- Depending on your bank or payment provider, the credited amount may take additional business days to appear in your account.
Replacement Timeline
Where a replacement is approved, dispatch will normally begin within 7–10 business days, subject to product availability.
If the same product is unavailable, our support team will contact you regarding the available resolution.
Return Shipping
Once your return request is approved, our support team will provide detailed return instructions.
Customers should not arrange return shipping independently unless specifically instructed by CHANNOCHARA.
If the return is approved because of an error on our part, CHANNOCHARA will bear the applicable return shipping cost.
Order Cancellation
Customers may request cancellation only before the order status changes to “Shipped.”
Once an order has been shipped, cancellation is no longer possible and the order will instead be covered under this Refund & Return Policy, where applicable.
If CHANNOCHARA cancels an order due to stock unavailability, pricing errors, suspected fraudulent activity, or other operational reasons, any payment received will be refunded in full.
Delivery Delays
Estimated delivery timelines are provided for convenience only.
Delays caused by courier partners, weather conditions, public holidays, transportation disruptions, strikes, natural disasters, or other circumstances beyond our reasonable control do not automatically qualify for a refund.
If an order is confirmed as lost in transit or cannot be delivered due to courier-related issues, CHANNOCHARA will investigate the matter and provide an appropriate resolution.
Frequently Asked Questions
Can I return a product if I ordered the wrong size?
No. Returns are accepted only when the wrong size was shipped due to an error by CHANNOCHARA.
Is an unboxing video mandatory?
Yes. A clear, uninterrupted unboxing video is required for verification of return requests.
How long does it take to receive my refund?
Approved refunds are generally initiated within 7–10 business days.
Do you offer size exchanges?
Currently, no. We do not offer exchanges.
Can I return a product because I changed my mind?
No. Returns are accepted only under the eligible circumstances described in this Policy.
Changes to This Policy
CHANNOCHARA reserves the right to modify or update this Refund & Return Policy at any time without prior notice.
The latest version will always be published on our Website.
Contact Us
If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us.
CHANNOCHARA
Website:
https://channochara.in/
Email:
supportchannochara@gmail.com
Location:
Kolkata, West Bengal, India
Thank you for choosing CHANNOCHARA.
We appreciate your trust in our brand and remain committed to providing thoughtfully crafted products backed by fair, transparent, and customer-focused service.